Frequently Asked Questions (FAQ)
Q: How do I manage my subscription (e.g., upgrade, downgrade, or cancel)?
A: Log in to your SLVLOG STREAMING account and navigate to the 'My Account' section to manage your subscription preferences.
Q: What should I do if my payment fails?
A: Payment failures can occur due to expired cards or insufficient funds. Please update your payment information in your account settings and try again.
Q: Where can I find the Terms and Conditions?
A: You can view our Terms and Conditions at https://slvlog.live/terms-and-conditions.
Q: How do I delete my member data and unsubscribe from all emails?
A: To delete your member data and unsubscribe from all emails, please send a request to shop@slvlog.lk.
Q: When will my SLVLOG STREAMING subscription renew?
A: Your subscription will renew every month on the same day of the month that you initially subscribed.
Q: I forgot my password. What should I do?
A: You can use the "Forgot Password" link on the login form to reset your password. Alternatively, you can contact support at shop@slvlog.lk for assistance.
Q: I am not getting SMS notifications. What should I do?
A: Please note that only Sri Lankan phone numbers are eligible to receive SMS notifications. If you have provided a Sri Lankan phone number and are still not receiving notifications, please check your profile to ensure the number is correct and verify that you have enabled SMS notifications in your profile settings.
Q: I am not receiving any email notifications. What should I do?
A: First, please ensure that you have provided the correct email address in your profile (double-check for any typos or spelling errors). Also, verify that you have enabled email notifications in your profile settings. Finally, please check your spam or promotions folder in your email inbox, as the notifications might have been filtered there.
Q: How do I stop receiving SMS and email notifications?
A: To manage your notification preferences, navigate to "My Account" and then "Update Profile." On the update profile form, you will find toggle switches that allow you to enable or disable SMS and email notifications.